FAQs

All rental packages include a recovery bed, recovery chair, portable desktop support, mattress attachment, two-way mirror, and face cushion covers. Every rental duration includes the same equipment. You can keep the pieces that work best for you; choosing fewer items does not change the package price.

Free delivery, setup & pickup within 20 miles of downtown Dallas, Fort Worth, Houston, Austin, or San Antonio. Delivery outside these areas may be available for an additional fee. Contact us to confirm. Delivery availability is subject to confirmation.

We usually bring all equipment for the patient to try out. This lets the patient choose what works best, and we take back whatever they do not need.

Curbside pickup is also available if the patient prefers to pick up the equipment.

Yes. We can deliver and set up your equipment a few days before surgery at no extra charge, subject to availability. Your paid rental period starts on the day of surgery. Contact us as soon as your surgery is scheduled so we can arrange delivery.

You can extend your rental if you need more time. Just call or text us with how many additional days you need, and we’ll confirm the additional cost before you extend.

If your equipment has not yet been delivered, call or text us with your new surgery date so we can update your delivery arrangements. If your equipment has already been delivered, contact us to discuss your situation.

The mattress attachment fits most mattresses between 3 and 17 inches thick and slides underneath the mattress. If you’re unsure whether it will work with your bed, contact us before booking.

Coverage varies by insurance company and plan. Some companies cover part of the cost of recovery equipment rentals.

A receipt can be provided for submission to your health coverage provider for reimbursement. We encourage patients to request a prescription from their doctor as proof that the equipment is part of recovery.

Please contact us if you notice any issues with your equipment. Do not use equipment until functionality and safety have been checked and cleared by one of our specialists.

We accept credit cards, Apple Pay, Google Pay, Cash App Pay, and Zelle.

Cancellations before delivery receive a full refund. Rentals canceled within 24 hours after delivery are subject to a $175 administrative fee, a $50 delivery fee (if applicable), and applicable sales tax. After 24 hours from delivery, rentals are non-refundable.